Campaigns

Create and configure campaigns, call flow types, business hours, and more.

Full reference for creating and configuring a campaign in SureConnect.

Choose between Native Caller Menu, AI Voice Assistant, or Direct Connect for your campaign.

Configure a touch-tone or speech-based caller qualification menu for your campaign.

Use ElevenLabs conversational AI to qualify callers with natural language.

Skip all call qualification and route callers directly to an available agent.

Configure per-day open and close times with timezone-aware scheduling.

How SureConnect handles calls that arrive outside your configured business hours.

Set a maximum number of simultaneous active calls per campaign.