Set Business Hours with Timezone Support

Business hours control when your campaign accepts inbound calls. Calls that arrive outside your configured hours are handled with an after-hours message and a callback is created automatically.

Steps

1. 1

   Open your campaign

   Go to Campaigns and click the campaign you want to configure.

2. 2

   Find Business Hours settings

   Scroll to the Business Hours section on the campaign detail page.

3. 3

   Set the timezone

   Select the timezone for this campaign (e.g., America/New_York). All open and close times are evaluated in this timezone, regardless of where the caller or server is located.

4. 4

   Set hours for each day

   For each day of the week, set the Open and Close times using 24-hour format (e.g., 08:00 to 17:00).

   To mark a day as closed (no calls accepted), leave the day unset or toggle it off.

5. 5

   Save

   Click Save. The business hours are now active. SureConnect will check the current time against these hours for every inbound call.

How timezone-aware scheduling works

SureConnect converts the current UTC time to your campaign's configured timezone before comparing against open/close times. A campaign set to Eastern time (America/New_York) correctly handles daylight saving time transitions automatically.

What happens to after-hours calls

See Hours of Operation for details on after-hours call handling and automatic callbacks.