Smart Call Routing
The right call, to the right agent, every time.
SureConnect's smart routing engine matches every inbound call to the best available agent based on state license, product category, availability, and priority. No manual assignment. No routing spreadsheet.
See Smart Routing in a demo
30 minutes · no pitch deck · we don't add you to a list
app.sureconnect.app/dashboard/live-ops
Smart Routing
Incoming call matching
Live
Maria LopezAuto TX
+1 (512) 555-0142 · Score 92
Available agents
Jordan B.
TX, OK · Auto
Priya N.
CA, NV · Health
Marcus T.
FL, GA · Auto
Alex K.
NY, NJ · Medicare
Match: Auto + TX licensed + Available → Jordan B.
What you get
- State routing: assign licensed states to each agent. Calls match automatically.
- Category routing: route auto calls to auto agents, health calls to health agents.
- Priority and round-robin: define who gets calls first, or distribute evenly.
- Real-time availability: routing always checks agent status — available, on a call, offline.
- Fallback routing: configure what happens when no agents are available (queue, voicemail, alternate number).
See it on your call flow
30-minute walkthrough on Zoom. We'll use your real setup.
Book a demo
30 minutes · no pitch deck · we don't add you to a list