Call Flow Types
Qualify callers before they reach your agents.
SureConnect supports two Call Flow Types: a traditional press-1 Caller Menu (DTMF) and an AI Voice Assistant powered by conversational AI. Both filter non-qualified callers before connecting to a live agent.
See Call Flow Types in a demo
30 minutes · no pitch deck · we don't add you to a list
app.sureconnect.app/calls/incoming
AI Voice Assistant
Live qualification
On call
What you get
- Caller Menu (DTMF): multi-step press-1 qualification. Fast to configure. Reliable at scale.
- AI Voice Assistant: conversational AI that understands natural language. Qualifies callers through a real dialogue.
- Direct Connect: skip the qualification flow entirely for high-intent traffic sources.
- Greeting-only mode: plays a greeting and routes directly — no input required from the caller.
- Custom messages: configure hold music, between-step messages, and after-hours messages per campaign.
See it on your call flow
30-minute walkthrough on Zoom. We'll use your real setup.
Book a demo
30 minutes · no pitch deck · we don't add you to a list