Call Scoring
Stop arguing about call quality. Show the receipts.
Every call in SureConnect is recorded, transcribed by AI, and scored 0–100 — automatically, the moment the call ends. Set your minimum threshold. Only count calls that meet your bar.
See Call Scoring in a demo
30 minutes · no pitch deck · we don't add you to a list
app.sureconnect.app/calls/CT-2891
Call Score
CT-2891 · 2:14
State captured0:08
Vehicle status confirmed0:21
Quote intent confirmed0:34
Transcript · Whisper AI
Caller: Hi, I'm looking for auto insurance for my wife and me.
Agent: Of course — what state are you in?
Caller: Texas. Both vehicles fully owned.
Agent: Perfect. I can pull a quote in under two minutes.
CAPI sent
Lead · server-side
What you get
- Automatic recording: every call captured, no setup required per call
- AI transcription: OpenAI Whisper converts every recording to text
- Quality score (0–100): AI grades each conversation based on duration, engagement, and qualification criteria
- Minimum score threshold: configure per campaign — calls below the threshold are flagged as non-billable
- Full transcript in call detail: search, review, and verify any conversation
See it on your call flow
30-minute walkthrough on Zoom. We'll use your real setup.
Book a demo
30 minutes · no pitch deck · we don't add you to a list