Tracking numbers are the phone numbers callers dial to reach your campaigns. Each tracking number is mapped to a single campaign, so SureConnect knows which campaign to route the call to and which attribution data to capture.
Before you start
- Your Twilio account must be connected in Settings.
- You need at least one campaign created.
Steps
- 1
Open your campaign
Go to Campaigns and click the campaign you want to add a tracking number to.
- 2
Scroll to Tracking Numbers
In the campaign detail page, find the Tracking Numbers section.
- 3
Add a tracking number
Click Add Tracking Number. You will see a list of phone numbers available in your Twilio account. Select one and click Add.
- 4
Webhook auto-configuration
SureConnect automatically configures the Twilio webhook URLs on the phone number. You do not need to manually set any Voice URLs in the Twilio console.
Multiple tracking numbers per campaign
You can assign multiple tracking numbers to the same campaign. This is useful when you run ads across different channels (Google, Meta, direct mail) and want a unique number per channel to track which source drives each call.
Removing a tracking number
To remove a tracking number from a campaign, click the Remove button next to the number in the Tracking Numbers section. The number returns to your available pool and can be reassigned to another campaign.